Job Purpose


The VSAT Specialist will be responsible to provide remote support to vessels and internally to the Sales and Service Coordination team with regards to VSAT and FX installations.


Main Duties and Responsibilities

  •  Knowledge of satellite communications principles
  • Load, update and modify software
  • Use your knowledge of electronic theory and circuitry to address a variety of technical problems.
  • Intelligent use of complex schematics, blueprints and manuals to accurately achieve assignments.
  • Install, test, configure, repair of VSAT and Fleet Broadband systems
  • Knowledge of iDirect modem – X7/Velocity an advantage
  • Knowledge of TDMA (DVBS-2 an advantage)
  • Understand Link Budget requirements
  • Good knowledge of LAN/WAN internetworking and components (Firewalls, Switches & Routers)
  • Creating detailed service reports upon completing assignments.
  • Provide remote support customer/user support request and provide assistance troubleshooting issued relating to our products including the integration thereof into a variety of VSAT systems as well as IT networks.
  • Maintain in depth knowledge of company’s products and services.
  • Offer internal assistance to Sales Support and Service Coordination departments as needed.
  • Maintain good communication and cooperate well with other departments
  • Out of office hours support if needed.
  • Attend vessels if needed, possible travelling would be held to a minimum and only in special cases.




  • Excellent knowledge of the English Language
  • Good communication skills (written and oral)
  • Good knowledge of MS Office
  • Computer literacy
  • Logical thinker and the ability to work alone
  • Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines
  • The ability to work under pressure and to tight deadlines
  • Good organizational and time management skills
  • Customer service orientation
  • Honesty and reliability
  • Able to multitask
  • Administrative skills
  • Prioritization skills
  • Analytical skills
  • Excellent problem solving skills
  • A keen eye for detail and a results driven approach
  • Knowledge of satellite communications principles
  • Operational knowledge of iDirect and/or Comtech VSAT technology
  • Experience in the installation and operation of VSATs, including antenna pointing, use of spectrum analyzer and understanding of RF communications
  • Knowledge to read schematics, diagrams, user manuals, technical manuals etc.
  • A Degree in Electronics, Engineering or adequate experience in a similar position

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